REAL Group | Real Ispat and Power Limited' Privacy Policy and Disclaimer

1. Introduction

Real Group | Real Ispat and Power Limited honors the privacy of every individual who visits our website/s and is committed to protect the same. This policy sets out the basis on which the personal data we collect from you, or that you voluntarily provide to us, shall be processed and dealt with by us. We reserve the right to amend/ change this policy from time to time at our sole and absolute discretion without any notice to our users. Users are bound by the policy as applicable at the time of their visit. We therefore encourage you to review this policy regularly in order to ensure that you are fully updated with the same. By visiting our website/s you expressly agree to this policy and the collection and processing of your personal data by us.


‘Personal Data’ is any information relating to an individual or entity who may be identified as such from that information which is in the possession of Real Ispat and Power Limited | Real Group.

‘Real Ispat and Power Limited’ or ‘Real Ispat and Power Limited | REAL Group’ or ‘We’ or ‘Us’ or ‘Our’ refers to and means and includes Real Ispat and Power Limited and all its Group Companies.

Website means and other websites of Real Group.


This Policy is applicable to all personal information that you provide to us while visiting our website/s. Our website/s may provide link to other/ external website/s, we do not endorse their contents or privacy practices. We therefore advise and request you to kindly verify the same before you proceed to visit such website/s.


We may collect your name, address, date of birth/ age, e-mail address, location, telephone/ mobile number, internet protocol address, operating System, browser type, device identifier, device storage, region and language settings, network provider, network settings and status, Android ID, Mobile IDs, User Agent and HDID, installed apps, mobile websites that you have interacted with and how you interact with them, user settings, device storage, location data, information collected via cookies, and other personal data that you submit at our website/s or we collect during your visit to our website/s.


As a matter of policy we do not sell your personal communication or personal data to any third party. However, due to the applicable legal and regulatory provisions, we cannot assure you that all of your private communications and personal data will never be disclosed in ways not otherwise described in this Privacy Policy. We may be required to disclose your personal communication or personal data to governmental/ statutory/ regulatory/ judicial/ quasi – judicial/ law enforcement authority or third party under certain circumstances; third parties may also unlawfully intercept or access the personal communications and/ or personal data; or any authorised user or recipient of any such information may also misuse the same in violation of this policy and the terms of use. Therefore, although we exercise reasonable care to protect the privacy of your personal communication and personal data, we do not promise, and you should not expect, that your personal communication and/ or personal data will always remain private.

We may share your personal communication or personal data with our group companies, affiliates, joint ventures, and third party service providers. All our group companies follow this privacy policy so your personal communication or personal data gets the same level of protection. It is possible that either we or any of our group companies may, as a part of its corporate restructuring exercise gets merged into or acquired by any other entity, in which case your personal communication or personal data would be shared with such entity. Third party service providers have access to your information on a need to know basis and, to the extent they have access to your information, we will ask them to treat the same as confidential as they treat the information obtained by them through their authorised sources.

This policy does not apply to any other/ external website which you may access through the link provided at our website. We cannot therefore assure you about the confidentiality of such of your information as may be extracted by them.


We use the personal data so collected during your visit to our website to:

  • 6.1. To provide, operate, and maintain our website
  • 6.2. To monitor and improve our website
  • 6.3. To improve usability, troubleshooting, and website maintenance
  • 6.4. To understand which parts of the website are visited and frequency thereof
  • 6.5. To provide access to desired content based on your preferences
  • 6.6. To understand and analyze the user pattern
  • 6.7. To develop new products, services, features, and functionality
  • 6.8. To create your user ID and password if and when required
  • 6.9. To process our manpower requirements
  • 6.10. To conduct market research and survey to improve our products and services
  • 6.11. To assess and process requirements of products and services
  • 6.12. To develop new avenues for our products
  • 6.13. To communicate with you either directly or through our partners on any of the matters relating to our products, marketing promotional activities, customer service, replying to your queries etc.
  • 6.14. To improve your user experience
  • 6.15. To provide you with a smooth, efficient, and customized experience
  • 6.16. To comply with legal provisions and/ or contractual obligations
  • 6.17. To perform the contracts/ agreements concluded with you, if any
  • 7. MAILERS

    We may, if you so choose, send direct mailers to you at the e-mail address given by you. You have the option to opt-out of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and in the event that you choose to not receive such mailers, we will take all steps to remove your e-mail address from the list.


    In case you request to remove your personal data from our records, we will retain such information in our files and databases, in order to use it in some unavoidable circumstances, such as to resolve disputes, troubleshoot problems, and to enforce our terms and conditions. Further, such personal data is never completely removed from our databases due to technical and legal constraints including stored “back up” systems. However, you may update your personal data with us by making a written request to that effect in this regard. Even after we update any of your personal data, the earlier personal data may still be there in our back up systems and records. Therefore, you should not expect that all of your personal data will be completely removed from our database in response to your requests. You may ask us to provide you with a copy of your personal data, for which we may charge you a fee.


    We do not knowingly solicit or collect personal data from children under the age of 13. If we learn that a child under the age of 13 has submitted personal data without the parental consent, we will take all reasonable measures to delete such information from our database and not use such information for any purpose, except as required by law. If you come across any such incident you may write to us at the e-mail id provided towards the end of this policy. Minors under the age of 18 years may also get their personal data deleted by writing to us. Please note that, while we take reasonable efforts to comply with such requests, deletion of your personal data does not ensure complete and comprehensive removal of that data from all systems.


    Our website may use cookies, information stored on your computer/ computer resource which include mobile phones and also apps, by your browser at our request. “Cookies” is a term generally used for small text files, a website can use to recognize repeat users, facilitate users’ ongoing access to and use of the website, allow a website to track usage behavior and compile aggregate data that will allow content improvement and targeted advertising, preferences etc. Cookies themselves do not personally identify you, but they do identify your computer/ computer resource, devices connected with computer resources, and include mobile phones and also apps. Generally cookies work by assigning a unique number to the computer that has no meaning outside the assignee website.

    We may collect anonymous information from visits to our sites to help us provide better customer service. We may keep track of the domains from which our website is visited and we may also measure visitor activity on our website, but we do so in ways that keep the information anonymous. We may use this data to analyse trends and statistics and to help us provide better customer service. This anonymous information is used and analysed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. You are also being made aware that we cannot control the use of cookies or the resulting information by advertisers or third parties hosting data on our website. If you do not want information collected through the use of cookies, you may change the settings in the browsers that allows to deny or accept the cookies feature as per your discretion and in the manner agreed by you.

    Third-party ad servers or ad networks uses technologies like cookies, java script, or web beacons that are used in their respective advertisements and links that appear on our website, which are sent directly to user’s browser. They automatically receive your Internet Protocol address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/ or to personalize the advertising content that you see on websites that you visit. We have no access to or control over these cookies that are used by third-party advertisers.

    Web Beacons, also known as web bugs, pixel tags, or clear GIFs, are tiny graphics with unique identifier that may be included on our services for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our services, to monitor how many visitors view our services, and to monitor the effectiveness of our advertising. Unlike cookies which are stored on the user’s hard drive, web beacons are typically embedded invisibly on web pages or in an e-mail.

    11. LOG FILES

    We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services analytics. The information collected by log files includes Internet Protocol address, browser type, Internet Service Provider, date and time stamp, referring/ exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of this information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.


    We operate pages and accounts on social media sites like facebook, Instagram, twitter etc. to inform, assist and engage with our employees, vendors, and clients/ customers. We may monitor and record comments and posts made on these platforms in order to improve our products and services.

    Please note that you must not communicate the following information to us through such social media platforms:

  • • Confidential personal data, including any information regarding your financial situation, bank account details, transactions etc.;
  • • Sensitive personal data including any information revealing racial or ethnic origin, political opinions, religious of philosophical beliefs, processing of genetic or biometric data for the purpose of uniquely identifying a natural person, health
  • related data, data concerning a natural person’s sex life or sexual orientation, or any other personal data such as criminal convictions and offences and national identification number; and
  • • Excessive, inappropriate, offensive or insulting information towards individuals.
  • 13. DO NOT TRACK

    Do Not Track (DNT) is a privacy preference that users can set in some web browsers allowing their users to opt out of tracking by websites and online services.


    California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. We do not currently share the personal information for California residents with third parties for their own direct marketing purposes. You may also request us to delete any personal data that we have collected. If you make a request, we have one month to respond to you.

    15. SECURITY

    We use reasonable and appropriate security measures to safeguard the confidentiality of your personal data. Although we put our best efforts to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is therefore at your own risk. You agree and acknowledge that perfect security does not exist on the internet.


    This is the official website of Real Ispat and Power Limited | REAL Group providing general information about Real Ispat and Power Limited | REAL Group. All the text, graphics, trademarks, and all other content displayed on this website are owned by Real Ispat and Power Limited | REAL Group. The information and content of this website is based on the laws applicable in India.

    While efforts are made to keep the information on this website accurate and complete, Real Ispat and Power Limited | REAL Group does not guarantee or endorse the content, accuracy, adequacy, or completeness of the information, text, graphics, hyperlinks and other items contained herein or on any other server. This website and the materials, information, and references to services and products, if any, herein, including without limitations, text, graphics and links, are provided “as is” without representations or warranties of any kind whatsoever, whether express or implied.

    Real Ispat and Power Limited | REAL Group categorically disclaims any warranties, express and/ or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non – infringement, freedom from computer virus and warranties arising from the course of dealing or course of performance. Real Ispat and Power Limited | REAL Group does not represent or warrant that the functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes the website available are free of viruses or other harmful components. Real Ispat and Power Limited | REAL Group does not make any warranties or representations regarding the use of the materials in the website in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

    Real Ispat and Power Limited | REAL Group is not responsible for any direct, indirect, special, incidental or consequential damages that may arise from the use of or the inability to use, the website and/ or the materials contained therein irrespective of whether the materials contained on the website are provided by Real Ispat and Power Limited | REAL Group or not.

    The contents of this website are subject to change without notice. Commercial use of any of the contents of this website in any manner is prohibited without prior written permission from an authorised person of the Real Ispat and Power Limited | REAL Group. No reproduction of any part of the website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website, whether in hard copy or in electronic format, including postings to any other website. Real Ispat and Power Limited | REAL Group reserves all other rights.

    This website may contain some hyperlinks which lead out of this website. Information contained in any website linked from this website has not been reviewed for accuracy or legal sufficiency. Real Ispat and Power Limited | REAL Group is not responsible for the content of any such external hyperlinks and references to any external links should not be construed as an endorsement of the links or their content.

    No information on this website shall constitute as an invitation to associate with Real Ispat and Power Limited | REAL Group in any manner whatsoever. Neither Real Ispat and Power Limited | REAL Group nor the entities belonging to Real Ispat and Power Limited | REAL Group, nor their respective directors, officers, employees, or agents shall be held liable for any loss, damage, or expense arising out of any access to or use of this website or any website linked to it, including, without limitation, any loss of profit, loss of business, loss of use, indirect, incidental or consequential loss.

    By viewing this website you agree to the exclusive jurisdiction of the courts at Raipur, Chhattisgarh, in respect of any action arising there from or related thereto.

    If you have any questions about this policy or any other privacy concerns, you can e-mail us at or call us at +91 771 422 4000.